Tenants report maintenance issues directly to us through their portal, by email or phone. We will notify you of any requests requiring repair and arrange for service.

The rule of thumb is that if you provide it, you are responsible for repairs or replacement, unless we can prove misuse by the tenant.

We pay invoices first and foremost from the maintenance fund or rent proceeds. You will see the paid invoices attached to your monthly statement. In rare cases you may be asked to pay a vendor directly or make an owner’s contribution for materials prior to work commencing. Invoices are charged at face value. In some instances the repairs may be re-charged to the tenant.

We will arrange, in concert with you, for yearly servicing for HVAC’s, fireplaces/woodstoves, yard work, etc.. We will facilitate the scheduling of those items with the tenant and vendor.

Under construction

Whether or not lawn care is provided is an owner decision and we can advise you on the pros and cons. Either way, we encourage owners to provide a periodic “clean up” consisting of trimming trees, shaping shrubs, mulching, etc..

After a tenant moves out, we conduct a walkthrough of the property. We have 30 days from the end of the tenancy in which to return the security deposit or give an accounting of the money. We can only charge for actual damages incurred. We cannot charge for reasonable wear and tear (including painting and cleaning carpets) unless it is due to excessive wear and tear. Please read the brochure on our website tenant security deposits or google NC General Statutes regarding Tenant/Landlord Law for more information.

Black Bear Rentals is committed to managing issues to avoid evictions. However, we will take care of eviction if necessary. We will notify the tenant, prepare the paperwork and attend the hearing on your behalf. The cost of filing is an owner expense. The magistrate may give that back to the owner as part of the damages in a judgement, but that is not guaranteed. More complex evictions may require the assistance of an attorney.

As a full service management company we handle all facets of lease writing and renewals.  Owner's are not required to sign documents but are provided with copies of all contracts once fully executed